Pre-Order Terms and Conditions
We understand you are probably excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders.
To answer all your questions, please see our Pre-Order T&Cs below.
Pre-Order: These are items that are not currently in stock, however they are available to purchase in advance. As we will be producing these items for you, in the size you require, payment will be taken in advance.
Please understand that product availability is not guaranteed, as production can be subject to external factors that may be outside of HEBA SHAIKH's control. In this unlikely case, you will, of course, be refunded.
As mentioned above, payment will be taken upon placing the order. The items will then be processed for delivery once the pre-ordered product has arrived at our warehouse facilities.
You are certainly still eligible to return the item, as agreed in our return/refund policy here.
To return your goods please email us at firstname.lastname@example.org, tell us your order number and the reason for your return. We will guide you through the quick process but please understand that the customer is liable for the cost and delivery of this parcel.
Please note, we cannot amend size or color once your order has been placed due to the system we currently have in place. As a start-up, we are still developing our systems and working harder every day to improve them. We would recommend placing a second order and cancelling the order that is incorrect within the timeframe stated above.
Unfortunately, we cannot change the shipping destination country due to our current systems.
Please note, if you purchase any additional items with your pre-order, they will ship together. Your entire order will be shipped once your pre-order has been produced. We are constantly trying to reduce our carbon footprint (as well as yours), which is why we cannot split any additional items into separate parcels, in an effort to limit shipping emissions.
Please note that there is no waitlist. All pre-order items are sold on a first come first serve basis, and HEBA SHAIKH is unable to hold or reserve items.
By placing a pre-order you are agreeing to these Pre-order Terms and Conditions.
— Our usual terms and conditions apply.
— Our shipping policies apply.